In the near future, a list of good/bad USB-to-Ethernet adapters will be published on PTS > Service Tips. NOTE: Ford has received feedback from technicians that the following USB-to-Ethernet adapters do not work and should not be used: TP-Link USB3 - 10/100/1000, Cable Creations 10/100/1000 USB3, UGREEN USB2 - 10/100, Cable Leader USB 2.0, UGREEN FBA_20256. USB 2 Cable - Male to Male: Rotunda Part# CCMUSB2-AM-AM-10 or equivalent (All vehicles)Įthernet cable assembly, obtain locally (All vehicles) Mini B 5 Pin Female Adapter: Rotunda Part# CCMUSB-AF-BF5 or equivalent (Vehicles with USB Media Hub) These adapters have been validated through Ford service testing. Inability to update the APIM, TCU or GWM using the FDRS and USB drive Special Tool(s) USB-to-Ethernet adapter: Trendnet TU2-ET100 USB2.0, Trendnet TU3-ETG USB 3.0, Startech USB31000S USB 3.0, UGREEN USB USB 3.0 model no 40321, Amazon Basics USB 3.0 U3-GE-1P.2021 Mustang Mach-E/F-150/Edge/Nautilus/Bronco.Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria: NOTE: Only 10% of vehicles may require this procedure. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU. This may be due to an internal software error. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. ![]() The PTS – OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. Issue: For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM), telematics control unit (TCU) or gateway module (GWM) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. Models:Ģ021 Nautilus Summary This article supersedes TSB 22-2150 to update the Service Procedure. TECHNICAL SERVICE BULLETIN 22-2404 31 October 2022 Unable To Update The APIM, TCU Or GWM With The FDRS And USB Drive - Module Recovery Because so many dealers have accidentally "bricked" APIMs running this procedure unsuccessfully, APIMs are currently on a multiple-month backorder. If the procedure is not completed successfully in that initial 20-day window, or run more than 15 times, the APIM will be permanently locked, and the only way to fix it is to completely replace the APIM. There is a 20-day countdown timer that starts the first time Module Update Repair is run (see bold blue caution statement below). In most cases, it seems they tried to run the procedure without having the required USB adapters connected, or ran it too many times. Both G and myself have seen dozens of vehicles where dealers ran Module Update Repair unsuccessfully and ended up permanently locking the APIM (SYNC) module so that it can never be updated again. I want to emphasize Module Update Repair in FDRS should be used with caution. The previous TSB also showed the wrong trim panel being removed from the F150. There are also additional warnings related to the APIM being permanently locked out when this procedure is used incorrectly, and a couple of additional figures showing how the USB adapters should be connected together. The TSB now mentions the possibility of stuck GWM USB update being caused by this issue as well (in addition to APIM and TCU). This bulletin supersedes TSB 22-2150 (AKA the fix for stuck Power-Up 1.7.1 update). Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage.We have an updated TSB for fixing issues getting USB updates to work when updating with FDRS. ![]() To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate. ![]() This may be due to a leak in the park valve circuit. Vehicle may also have diagnostic trouble code (DTC) P07E6 and/or P07E4 stored in the powertrain control module (PCM) or transmission control module (TCM) and/or a possible audible noise. Issue: Some 2018-2021 Expedition/Navigator and 2020-2021 Explorer/Aviator vehicles equipped with a 10R80/10R80 MHT or 10R60 may exhibit a momentary transmission neutral-out condition while in drive. This article supersedes TSB 22-2145 to increase the labor operation allowance for labor operations Q and R. TSB 23-2120 - Momentary Neutral-Out Condition In Drive ![]() Please see the attached the PDF document for full information*** ***This is a partial description of TSB 23-2120.
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